PRIVACY POLICY
REACH-EAT Ltd (REACH-EAT) respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website and tell you about your privacy rights and how the law protects you.
This policy applies to information held about clients and prospective clients, suppliers and prospective suppliers, contacts, employees and all other persons about whom REACH-EAT holds information. By 'information,' we mean personal information about you that we collect, use, share and store.
This policy provides information on how REACH-EAT collects and processes your personal data when you visit our website, sign up for a newsletter, enquire about or purchase a product or service, provide a service to us, correspond with us by phone, email or other means, or apply to work for us as an employee or contractor.
This website is not intended for children and we do not knowingly collect data relating to children.
1. Important information and who we are
REACH-EAT Ltd is the controller and responsible for your personal data, and for this website.
In this policy, 'we', 'us' and 'our' means REACH-EAT Ltd, a company registered in England and Wales with No. 13990869, and 'you' means the individual to whom the information relates.
We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy policy. If you have any questions about this privacy policy or our data protection practices, including any requests to exercise your legal rights, please contact the data privacy manager using the following details:
CONTACT DETAILS
Our full details are:
Full name of legal entity: REACH-EAT Ltd
Name or title of data privacy manager: Ricardo Vicario
Email address: info@reach-eat.com
Postal address: 87 Chancery Lane, London, England, WC2A 1ET
2. The data we collect about you
We may collect, use, store and transfer different kinds of personal data about you as follows:
Identity Data, such as first and last name;
Contact Data, such as email address, telephone numbers and physical address;
Financial Data, including bank account or payment details;
Transaction Data, including a record of products or services purchased, and related information;
Technical Data, such as your IP address, a cookie ID, data relating to agriculture, transport, manufacturing, packaging and overall supply chain analysis work;
Profile Data, data used to identify you when you return to our website or login with a username;
Usage Data, including data which tells us how often you access our website and the activities you undertake when visiting;
Marketing and Communications Data, including whether you have signed up for our newsletter or consented to receive other electronic marketing communications, and your preferences regarding the same.
We use different methods to collect data about you, mainly through our website, collecting data at events or from our partners, or when you correspond with us enquire about our products or services, or apply to work for us in any capacity.
We do not collect, use or share any cookie data, aggregated data such as statistical or demographic data, or collect any special categories of personal data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
3. How we use your personal data
We will only use your personal data for the purpose for which we collected it which include the following:
To register you as a new customer;
To carry out our obligations arising from any agreements entered into between you and us;
To process and deliver your order, analysis and reports, including managing payments, fees and charges and to collect and recover money owed to us;
To manage your relationship with us;
To connect clients and partners;
To enable you to participate in a prize draw, competition or complete a survey;
To improve our website's functionality, our products/services, or our marketing or customer relationships;
To recommend products or services which may be of interest to you;
To communicate with you generally, for example, regarding events, or via marketing emails or newsletters; and
To review and process employment applications, or to onboard suppliers and to make employee payments or for services rendered.
To comply with legal and regulatory obligations.
4. Legal basis for processing
We process your personal information:
where we need to perform the contract we are about to enter into or have entered into with you;
for the purposes of legitimate interest pursued by us (or those of a third party), and your interests and fundamental rights do not override those interests; or
in order to comply with a legal obligation to which we are subject.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.
Legitimate interests
Where our processing is based on the legitimate interest grounds described above, those legitimate interests are:
collecting personal information to provide you with a smooth and efficient client experience;
to make sure you receive updated information on our business activities;
to provide the services you have requested; and
for our own marketing and research.
5. Opting Out
You can ask us or third parties to stop sending you marketing messages at any time by logging into the website and checking or unchecking relevant boxes to adjust your marketing preferences OR by following the opt-out links on any marketing message sent to you OR by contacting us at any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
6. If You Fail to Provide Personal Data
Where we need to collect personal data by law, or under the terms of a contract we have with you, and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
7. Change of Purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
8. How we share your personal data
Except as expressly set out in this policy we will not sell, distribute or lease your personal information to third parties unless we have your permission or are required by law to do so.
The personal information you provide to us may be shared with third-party companies, agents, contractors, service providers or affiliated companies if this is necessary to provide you with our services, respond to your inquiries or for any of the purposes described in this policy.
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We may also share your personal information with:
law enforcement agencies, other governmental agencies or third parties if we are required by law to do so; and
other business entities should we plan to merge with or be acquired by that business entity, or if we undergo a re-organisation with that entity.
9. Transferring your information outside the UK
Your personal information may be transferred to, and stored at, a destination outside the UK or the European Economic Area ("EEA") and may also be processed by staff operating outside the EEA who work for us, or for one of our service providers.
When we, or our permitted third parties, transfer your information outside the UK/EEA, we/they will impose obligations on the recipients of that data to protect your information to the standard required in the UK and EEA or otherwise require the recipient to subscribe to international frameworks intended to enable secure data sharing.
In the case of transfers by us, we may also transfer your information where: (i) the transfer is to a country deemed to provide adequate protection of your information by the UK European Commission; or (ii) where you have consented to the transfer.
Should you wish to have further information on international transfers, please contact us on the details provided above.
10. Your legal rights
You have the following rights under data protection laws in relation to your personal data:
to request access to or a copy of any personal data which we hold about you;
to request erasure of your personal data if certain conditions apply;
to rectification of your personal data, if you consider that the information we are holding is inaccurate;
to withdraw consent to our processing of your personal data (to the extent such processing is based on previously obtained consent);
to ask us to stop or start sending you marketing messages as described below in the marketing section;
to request the transfer of your personal data to you or to a third party;
to request the restriction of processing of your personal data;
and to object to your personal data being processed in certain circumstances.
Any request from you for access to/a copy of your personal data must be in writing and we will endeavour to respond within a reasonable period in compliance with data protection legislation. We will comply with our legal obligations as regards your rights as a data subject.
11. Further details
How long we will keep the information
We will only keep the information we collect about you for as long as required for the purposes set out above or as required to comply with any legal obligations to which we are subject.
This will involve us periodically reviewing our files to check that information is accurate, up-to-date and still required.
Where we are permitted to send you direct marketing communications we may retain your contact information necessary for this purpose, for as long as you do not unsubscribe from receiving the same from us. If you opt out from marketing, we will retain your information to enable us to respect your wishes to not be contacted for marketing purposes.
Cookies
We do not currently use cookies on our website.
Security
We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.
Links to Other Sites
Our website may contain links to other websites, plug-ins and applications, including via our social media buttons such as Instagram or LinkedIn. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. Once you link to another website from our website you are subject to the terms and conditions of that website, including, but not limited to, its internet privacy policy and practices, so we encourage you to read the privacy policy of every website you visit.
While we try to link only to websites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other websites and a link does not constitute an endorsement of that website.
Complaints
Questions, comments and requests regarding this policy are welcomed and should be addressed to info@reach-eat.com.
If you have any concerns about our use of your information, you also have the right (as a UK resident) to make a complaint to the Information Commissioner's Office, which regulates and supervises the use of personal data in the UK, via their helpline on 0303 123 1113 or via their website at (www.ico.org.uk). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Changes to This Policy and Your Duty to Inform Us of Changes
We keep our privacy policy under regular review. This policy was last updated on: 09/10/2022
Any changes we make to our policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our policy.
We aim to ensure that the information we hold about you is accurate at all times. To assist us in ensuring that your information is up to date, do let us know if any of your personal details change at the following email address info@reach-eat.com.